- ANSWER your phone
- Don't make promises you have no intention of keeping
- Admit to you mess up and DO NOT blame someone else
- Take that extra step - BE helpful
They do expect you to fix things when they go wrong.
I may not have the answer, but I’ll find it.
I may not have the time, but I’ll make it
If you make customers unhappy on the Internet, they can each tell 6,000 friends.